I would be grateful for any advice on the best way to proceed. Thanks for reaching out to us regarding your issue. My Yodel delivery of wifi box and router hasn't turned up today Mon 7th Nov - no indication of 2 hour delivery and I have no tracking number so can't contact Yodel. I call virgin and they have no idea about it being returned. Processed at National Hub. and delivery tracking information. on 02-12-2021 17:04. . They offered to send a new phone and sim but I said I don’t want to as. Apparently the tag could be damaged or missing and they can't find the parcel. Yodel strikes again. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Account - Cable. Zavvi. Do you agree with Yodel's 4-star rating? Check out what 444,445 people have written so far, and share your own experience. Shop online with over 90 brands and have your items delivered to your local store. Phone. Virgin Phone Switchover. I have looked everywhere. KLM – Live Hologram Bar. Now I have. My housemate bought her daughter a tablet from some catalog she uses (think it's K&Co), and they use Yodel. The UK’s most popular channels, Catch Up services and built-in apps, in one place. The message will appear within the purple envelope icon. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. How to track a parcel. We would like to show you a description here but the site won’t allow us. Quote & Book. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. It didn't arrive and the next. wonkydragon. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Thanks for your post and apologies to hear you're received this email. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Virgin text me in the 25th telling me yodel would contact - 5191673. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. 2 Kudos. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Hello. Yodel deliveries are often delayed. Being harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Yodel says delivered but hasn’t. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. I’m staggered that CRC have started using them. News of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. We would like to show you a description here but the site won’t allow us. Get it for your Android device. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Options. So I was supposed to received a router and self install on the 26th. Stay safe. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. We would like to show you a description here but the site won’t allow us. Horrible, they treat customers like you own them something. - Create returns labels for 300+ retailers. I've had a look on my end and I can see that this property is new for Virgin. 2. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I call virgin and they have no idea about it being returned. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Click & Collect – Once the courier has collected your parcel from the retailer you purchased the item from, you will usually be provided with a tracking code. on 08-11-2022 12:42. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Zooplus (but for extra you can upgrade to a different company -. UPS. Why Virgin Media still use Yodel as a delivery partner I don't know. Virgin Media. However, I still haven't received any message from Yodel on when the parcel would be delivered to me. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Well-informed. Same here no parcel and no text message. KLM Royal Dutch Airlines has built a hologram bar where people can meet to exchange local tips when they are waiting for flights. However reading all the reports on some of the horror. Or stream, control and manage. About GXO Logistics. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. 7 million in fiscal 2021, up from £9. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Virgin Media. not to me. Please have your parcel tracking ID ready. Have been 3 hours on chat waiting for a human to contact me, with no success. The. Virgin Media . I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. My Virgin Media App. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Virgin Mobile. Re: Yodel (oh god, no) email when. We wouldn't be able to advise directly on the information provided by. No hub and no tv box…. We would like to show you a description here but the site won’t allow us. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Simply ring our friendly customer service team. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. once the package has been entrusted to the Yodel network! 0 Kudos Reply. But have only in the last hour just got the message of "We have received your item for delivery etc" nothing about a time slot though. Openreach has just launched a revised. not to me. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. But until Thursday evening, there is no delivery, no update, nothing. Where is your parcel coming from: Where is your parcel going to: Weight. She called back and left a voicemail confirming that it was booked in and would be. Head to our tracking page, enter your parcel number and see what options are available to you. Number of inclusive HD channels depends on package. Hi, I'm currently at the mercy of Yodel. Received into MITCHAM DEPOT. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. southampton. This communication will. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. on 12-05-2023 19:08. Expecting delivery of router today but Virgin Media have not given me a tracking number. Good afternoon. We would like to show you a description here but the site won’t allow us. I have sent you a private message regarding this. I’ve chased Yodel and they have promised to deliver tomorrow . Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Yodel has apologised directly to Mr Beck and Ms. 00 guaranteed…In response to Zach_R. Your experience matters. Networking and WiFi. Re: Virgin parcel scam. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. 00 guaranteed… In response to Zach_R. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. We would like to show you a description here but the site won’t allow us. In this conversation. 3 weeks ago. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. on 30-05-2023 13:29. I dropped it off at the nearest Collect+/Yodel point (local corner shop). We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Do you agree with Yodel's 4-star rating? Check out what 948,451 people have written so far, and share your own experience. We would like to show you a description here but the site won’t allow us. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. How to track a home delivery. Yodel told me I had placed the delivery on hold which is complete rubbish . Webchat – You can chat freely with the customer service on the web chat and. . I haven’t ordered a phone and have never had a contract with Virgin. Have you received a number similar to this? ^AA”- , and Harmonic disclaims any obligation to update any forward-looking statements in Harmonic's - time multiscreen video processing and encoding technology enables Virgin TV Anywhere customers to multiple high-quality adaptive bit-rate streams optimized for emerging television and video services - service providers to subscribers in video. Inpost. 07/11/23 16:47. They do have a business service with an SLA, but that of course costs more. Options. Reply. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2The Barclay family have made an offer to repay in full a £1. I've received no communication from virgin addressing this, in fact both of the. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Forum Team In response to. - View Collect+ stores on a map. Most QuickStart kits have just 6 cables, connectors and powerlines to. We would like to show you a description here but the site won’t allow us. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Forum; Apps. Re: Virgin parcel scam. Mobile Your Account. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. The Voice. New customer to VM and all I’ve had is trouble so far. I then went onto virgin chat and they said another one would be sent out . On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Mobile customers can also use the app to keep on. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Thank you for the update, please let us know how things go. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Iqoniq Posts: 6,299. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. GXO has collaborated with Virgin Media since 1999. National calling rates apply when you call through the number from a mobile phone, payphone or landline. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. When I got there Yodel's customer service said that the package was. Reece_MH. Do you agree with Yodel's 4-star rating? Check out what 477,160 people have written so far, and share your own experience. You will either receive a returns slip with your original parcel. Options. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Waited in all day. Who we work with. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. Click & Collect with Yodel is easy. Shop online with over 90 brands and have your items delivered to your local store. We would like to show you a description here but the site won’t allow us. 08/11/23 14:01. Can I get a replacement sent out. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. Complain case #030322910. . If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. on 21-11-2022 15:03. Options. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. I haven’t ordered a phone and have never had a contract with Virgin. Hello. wonkydragon. Received into UNKNOWN DEPOT. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals We would like to show you a description here but the site won’t allow us. Yes - of course. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. - Virgin Media. Being returned to Virgin Media. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. VirginMedia can you please help!!!! 0 Kudos. I’ve called Virgin Media and they have launched an investigation with Yodel. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. . but I can't. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Yodel failed to deliver. Kits returned on 26th March, 2022 via Yodel as you intructed. This applies to calls from any phone line, including mobile, landline and payphone. 44pm and the parcel was taken in by someone with my last name, this is a. You're doing the right thing in having the fallback available to 5g. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Processed at National Hub. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. Two different men tried to retrieve the parcel from me but I. But then not delivered. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. The talks between Virgin Media O2 and. Being returned to Virgin Media. but I can't. We would like to show you a description here but the site won’t allow us. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Phone. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Yodel Delivery due tomorrow - No tracking and no order showing. Entertain me; Broadband Deals. But this was before we were due to move in - so when Yodel gave m. 5 million in 2020. backtothefuture. We would like to show you a description here but the site won’t allow us. Enjoy M250 broadband + phone + O2 SIM for £44. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. So you won’t need to hop around. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Processed at National Hub. Str33t. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. true. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. Yodel returned to sender. on 04-12-2022 20:11. 10/11/23 15:13. on 28-03-2023 08:11. SpeedI had texts off Virgin yesterday and the day before, confirming my broadband box was on its way and that Yodel would inform me of my delivery slot. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. We would like to show you a description here but the site won’t allow us. Very. Yodel, returned to sender. Welcome to our community forums and thank you for your first posts. This will be a few weeks in advance so you'll have. Virgin Media’s service is not activated too in the new address requested. on 29-11-2022 08:31. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. 07-06-2021 13:00. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Yodel says delivered but hasn’t. We would like to show you a description here but the site won’t allow us. Yodel strikes again. Reply. The Virgin Media website will open in a new tab. Argos (who quite frankly are nearly as bad as Yodel) Virgin Media (if you request self install of a superhub) Tesco (Yodel also do their delivery to store service) My mum has now been waiting two days for a delivery of a garden bench which has been out for delivery since 9. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. We would like to show you a description here but the site won’t allow us. All the documents were signed , all. Have been 3 hours on chat waiting for a human to contact me, with no success. Browse Virgin Media Virgin Media Community. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Manage all your home and store deliveries in one place. £45. phone bundles. Free Member. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. I've taken a look at our systems and I can see that your new equipment was activated. We would like to show you a description here but the site won’t allow us. VM have rescheduled a second delivery, but tbh even the customer service. I'm a Very Insightful Person, I'm here to share knowledge. Chop and change TV, broadband and phone services to create the perfect deal for you. Yodel failed to deliver. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed. Joining in. . Stream box and remote remain property of Virgin Media. We would like to show you a description here but the site won’t allow us. I've received no communication from virgin addressing this, in fact both of the. Virgin Media; My Virgin Media; Shop; Help;. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. We would like to show you a description here but the site won’t allow us. Virgin Mobile. I signed up to Virgin broadband and was told my router would arrive on the 26th. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. on 30-05-2023 13:29. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. stole my parcel. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Zavvi. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Browse Virgin Media Virgin Media Community. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Virgin Media. please can you check when I can receive my box? I’m regularly working from home and really. I don’t know what to do, each party is putting the blame on the other and I’m the paying. 7 stars for customer service. Account - Cable. We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & Wales Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Yodel stole my parcel. Any ideas? ThanksYodel Delivery email. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. ordered a new phone, yodel haven't delivered and no proof of postage. All materials are recycled using our UK downstream partners. Manage Your Account. Main menu; Bundles. Received my new - 5055353Re: Yodel. Virgin Media is part of the Liberty Global organisation, which also includes other media and. Please bear in mind that the delivery window is an estimate and. Nothing off Yodel. Yodel returned to sender. How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. Find the closest Collect+ location or courier to you by using our store finder. . Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Don't cancel any existing broadband until VM is connected and working properly. 10/11/23 10:32. . on 28-03-2023 09:35. If you didn't arrange your return through the app, you can find. The Collect+ Send service is in partnership with Parcel2Go. To whom is May concern. I checked the delivery tracking and it notified me that the parcel has been returned to sender. Unfortunately I didn't received any package tracking number nor text with delivery details. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. . The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. countjac. We can certainly check this out for you but in order to do that I will need to confirm some information with you. . 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Sorry to hear you have been having issues with your Yodel delivery. I booked this. Options. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. on 22-04-2023 10:15. on 12-11-2022 20:05. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . Open the Netflix app on your Virgin TV box and select the Netflix banner. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. . I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times - 5172442. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. We would like to show you a description here but the site won’t allow us. 5 and 1.